Limited Lifetime Warranty
Limited Lifetime Warranty
We will manufacture and deliver fine paint for your work at an honest price. We're tradespeople too. We're dedicated to quality products and outstanding results that stand the test of time.
We promise to continuously care about how our products affect you and the planet we share.
We promise to always be here to help and support you as you work through your painting projects. Big and small.
We promise to listen to you if you think something we make isn't perfect and we'll work to make it right. We're all in this together.
What's Covered
Heron Paint warrants that this product, when properly applied to an eligible substrate, will not peel or flake from the surface. If it does, we'll send you enough replacement product to fix the affected area, at no charge.
Covered
- Peeling of the paint film from the substrate
- Flaking or delamination of the coating
- Replacement product of equal or greater quality, in quantity sufficient to repair the affected area only
- Color matching to original purchased color
Not Covered
- Fading, chalking, matting, or color shift over time
- Labor costs for application or removal
- Applications over existing coatings
- Damage from weather, fire, flood, or impact
- Exact color match on aged or weathered surfaces
Linseed oil paint weathers naturally: chalking, matting, and shifting in tone over time. This is not failure; it is the nature of the material. Color match on replacement product is approximate and may not account for the patina of the existing surface.
How Long It Lasts
For residential owner-occupants who purchase and apply the paint themselves, the warranty lasts as long as you own your home. Coverage is for peeling and flaking only.
For contractors and professional applicators working on any structure, including institutional and government properties, the warranty covers twenty years from date of purchase.
This warranty is non-transferable.
Eligible Substrates
Heron Paint performs best on bare wood and bare metal. Warranty coverage requires application to one of the following:
Application Requirements
To keep your warranty valid, the paint must be applied as follows. Heron Paint LLC cannot verify site conditions after the fact. Proper application is the responsibility of the applicator.
Apply one full primer coat to the bare substrate before any finish coats.
Apply three full coats of Heron linseed oil paint at a minimum of 4 mils wet film thickness per coat.
Each coat must be fully cured before the next is applied. Allow typically 24 to 48 hours depending on temperature, humidity, and airflow. If the previous coat is still tacky, it is not ready.
Failure resulting from insufficient film thickness, inadequate cure time, or fewer than the required number of coats is not covered.
How to File a Claim
Claims must be submitted within 12 months of the date the defect was first discovered or reasonably should have been discovered. We'll review your claim before any product is shipped.
Take clear photographs of the affected area showing the nature and extent of the peeling or flaking.
Locate your original dated proof of purchase. This is required to process your claim.
Send your photos and receipt to info@heronpaint.com. We may request additional documentation before approving a remedy. Shipping fees apply after claim approval only.
Heron Paint LLC makes no other express warranties. This Limited Warranty excludes (1) labor or costs of labor for the application or removal of any product and (2) all other direct, indirect, incidental, special, or consequential damages.
This Limited Warranty gives you specific legal rights, and you may have other rights which vary by state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you.
Product reformulation: Replacement product will be the current Heron Paint formulation available at the time of claim approval, which may differ from the original purchase. Heron Paint LLC makes no warranty that replacement product will be identical in formulation to the original purchase.