Please notify Heron Paint immediately by phone or email if you want to return a Speedheater product for any reason.

707-397-0203 or sales@heronpaint.com

We offer refunds for Speedheater products within the first 60 days of your purchase. If 60 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind unless the return is covered under Speedheaters limited warranty. If you want to return a Speedheater product for any reason, notify Heron Paint immediately by phone at 707-397-0202 or email us at sales@heronpaint.com. We will work with you to try to accurately assess the cause of the problem. 

A product which is still sold on the Heron Paint website https://www.heronpaint.com and is unopened in its original packaging may be shipped back to Heron Paint within 60 days for a refund. Scrapers and Blades which pass inspection as unopened and unused will be refunded. Original shipping charges will not be refunded. Heron Paint must open and inspect all other products to assure all components are returned and operational.

Products opened are considered used as they cannot be resold at full value by Heron Paint. Usage fees will be charged. The customer is responsible for thoroughly cleaning the products according to the Instructions and for packing and shipping products back to Heron Paint. If repair or cleaning by Heron Paint is required to refurbish the product, other charges will be deducted. Scrapers and Blades that have been opened from original packaging, and or used, cannot be returned. With Speedheater™Cobra and Standard 1100, usage charges accrue the day after the product is delivered to the customer until the day it is shipped back to Heron Paint. The days of usage are calculated based on shipping records. A minimum usage fee of $105 is charged. After three days, an additional $30/day is charged. These fees are deducted from the refund. There are no charges for transit time.

Do not open or attempt to diagnose or repair a Speedheater product. Doing so voids your warranty. If a product problem is identified, call Heron Paint at 707-397-0203 or email us at sales@heronpaint.com  Speedheater issues (other than shipping damage or bulb breakage) occurring within one year of the purchase of the product may be considered under the Limited Warranty.  We will ask: what problem occurred, the date of your purchase, the product ordered, and when it happened. We may ask to be emailed photographs of the item. The following product problems are covered under the One Year Limited Warranty: Damage which occurred during packing or shipping. These must be reported within three days of the customer receiving the order. Damaged products reported later may not be refundable or replaced. Factory defects: If Heron Paint diagnoses that a problem may be the result of a manufacturing process defect, a loaner or replacement will be sent by ground shipping free of charge. Do not discard the defective product. Return packing instructions and a pre-paid shipping label will be included in the box with the replacement product. Failure to return the defective Speedheater product within 15 days of the loaner or replacement arrival date will result in a request for payment of the replacement product. Returned products inspected, tested, and found to be in full working condition by Heron Paint will not be considered defective, may be returned to the customer, or may only receive a partial refund as a used product. Broken infrared bulbs and product misuse are not covered in our warranty. Heron Paint is not responsible for the costs of labor or project delays resulting from defective products.